Invoices & Refunds

Download PDF invoices for your credit purchases and request refunds when needed. All billing documents are available from your transaction history.

Invoices

PDF invoices are automatically generated for all credit purchases. You can download them from your transaction history:

From Transaction History

1. Go to your billing account
2. In the Recent Transactions section, or click View All to see full history
3. Click the three dots menu on any purchase transaction
4. Select Download Invoice

From Transaction Details

1. Click on any purchase transaction to open the details page
2. Click the Invoice button in the top right corner

Invoices are generated asynchronously after payment confirmation. They typically become available within a few minutes of your purchase.

Refunds

If you need a refund for a credit purchase, contact our support team. Refunds are processed as follows:

1. Submit a refund request via the Support page
2. Our team reviews your request
3. If approved, the refund is initiated through Stripe
4. Funds typically return to your original payment method within 1-3 business days

When a refund is processed, a credit note is automatically generated for your records. You can view and download credit notes from your transaction history.

Billing Disputes

If you have a billing dispute or see an unexpected charge:

1. Review your transaction history to understand the charge
2. Check if auto top-up triggered unexpectedly
3. Contact support with:
   • Your billing account name
   • The transaction date and amount
   • A description of the issue

Our team will investigate and respond within 1-2 business days.